Privacy Policy

In this Privacy Policy, the following terms carry the meanings set out below unless the context requires otherwise:

• "h89h5", "we", "us", or "our" — the operator of the h89h5 platform at https://h89h5.org and all associated subdomains.
• "Platform" — the h89h5 website, mobile-optimised site, and any affiliated applications through which the Services are delivered.
• "Player" or "you" — any individual who registers an Account or otherwise accesses or uses the Platform.
• "Account" — the personal account created by a Player upon successful registration on the Platform.
• "Personal Data" — any information relating to an identified or identifiable natural person, including but not limited to name, date of birth, residential address, email address, phone number, payment method details, and IP address.
• "Processing" — any operation performed on Personal Data, including collection, storage, use, disclosure, transfer, or deletion.
• "Data Controller" — the entity that determines the purposes and means of Processing Personal Data; for Players of the h89h5 Platform, this is h89h5.
• "Third-Party Processor" — any external organisation engaged by h89h5 to process Personal Data on our behalf, including payment providers, identity verification services, and analytics platforms.
• "KYC" — Know Your Customer; the identity and address verification process required under our operating standards before a Player may withdraw funds.
• "Cookies" — small text files placed on your device by the Platform to support session management, security, and platform analytics as described in Clause 8.

h89h5 collects the minimum Personal Data necessary to provide a safe, secure, and fully functional gaming and betting experience. The categories of data we collect are set out below.

h89h5 collects Personal Data through the following channels:

• Directly from you — when you register an Account, complete KYC verification, make a deposit or withdrawal, contact our support team, or respond to a promotional survey.
• Automatically — when you visit the Platform, our servers and analytics tools automatically record Technical Data and Usage Data as described in Clause 2. This collection is facilitated in part by Cookies as described in Clause 8.
• From Third-Party Processors — identity verification providers may supply us with confirmation of your identity documents. Payment processors (including local Indonesian banks and e-wallet operators) share transaction confirmation data with us to credit your Account and to verify the source of funds.
• From publicly available sources — where fraud prevention or compliance requirements make it necessary, h89h5 may cross-reference information you have provided against publicly available databases.

We do not purchase Personal Data lists from data brokers or third-party marketing companies, and we do not collect data from social media profiles without your explicit consent.

h89h5 processes your Personal Data for the following specific, legitimate purposes:

• Account Management: To create, maintain, and operate your Player Account, including processing deposits and withdrawals in Indonesian Rupiah (IDR) and maintaining an accurate transaction history.
• KYC & Fraud Prevention: To verify your identity and age (21+ requirement), to detect and prevent fraudulent activity, money laundering, bonus abuse, and other prohibited conduct as defined in our Terms & Conditions.
• Service Delivery: To provide access to all h89h5 Services — including live casino games, sportsbook markets (such as BRI Liga 1 football, mix parlay, and Asian handicap), slots from providers such as Pragmatic Play, PG Soft, and NetEnt, and all other Platform features.
• Customer Support: To respond to your enquiries, process complaints, and provide assistance via live chat and email. Our Indonesian-speaking support agents (available 08:00–24:00 WIB) and international agents (available 24/7) require access to your Account and communication data to assist you effectively.
• Responsible Gaming: To monitor gameplay patterns for signs of problem gambling and to administer self-exclusion requests, deposit limit settings, and cooling-off periods in accordance with our Responsible Gaming obligations.
• Security: To protect the integrity of the Platform, detect unauthorised access attempts, and maintain audit logs for incident investigation.
• Legal Compliance: To meet our obligations under applicable international gaming standards and anti-money laundering requirements.
• Marketing (opt-in only): To send you promotional offers, seasonal bonuses (e.g., Idul Fitri, Ramadhan, and Indonesian Independence Day promotions), and platform update notifications — but only where you have expressly opted in to receive such communications.
• Platform Improvement: To analyse aggregated, anonymised usage data to identify performance issues, improve the user interface, and optimise game selection for Indonesian players.

h89h5 will not use your Personal Data for any purpose that is materially different from those listed above without providing you with prior notice and, where required, obtaining your consent.

h89h5 processes your Personal Data on one or more of the following legal bases:

• Contractual Necessity: Processing your identity, contact, and financial data is necessary to perform the contract between you and h89h5 (as set out in our Terms & Conditions) — including Account registration, deposit and withdrawal processing, and service delivery.
• Legitimate Interests: h89h5 has a legitimate interest in preventing fraud, maintaining platform security, conducting internal analytics, and improving the Service — provided these interests are not overridden by your privacy rights.
• Legal Obligation: We process certain data — including KYC documentation and transaction records — because we are required to do so under applicable international gaming standards and anti-money laundering obligations.
• Consent: Where we process your data for marketing communications, we do so solely on the basis of your freely given, specific, and informed consent. You may withdraw this consent at any time through your Account settings or by contacting support.

h89h5 does not sell your Personal Data. We share it only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.

• Payment Processors: We share financial data with Indonesian local banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata) and e-wallet operators (OVO, DANA, GoPay, ShopeePay, LinkAja) to process your deposits and withdrawals. These providers handle your data under their own privacy policies and are bound by applicable financial data protection obligations.
• Identity Verification Providers: To perform KYC checks, we may share identity document images and basic biographical data with third-party verification partners. These processors are contractually bound to use your data only for the verification purpose and to maintain appropriate security standards.
• Game Studio Providers: When you play a game hosted by a third-party studio (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, PG Soft, or Spribe), a session token and a pseudonymous player identifier are transmitted to that studio's game server. No directly identifying personal data (such as your full name or bank account number) is shared with game studios.
• IT & Platform Service Providers: Hosting, cloud infrastructure, cybersecurity, and analytics service providers may process Technical Data and Usage Data on our behalf under strict data processing agreements.
• Regulatory & Law Enforcement Authorities: We may disclose Personal Data where required to do so by a valid legal order, court order, or regulatory authority request. We will notify you of such requests where we are legally permitted to do so.
• Business Transfers: In the event of a merger, acquisition, or sale of substantially all of h89h5's assets, Player data may be transferred to the successor entity. You will be notified of any such transfer and your rights under this policy will be preserved.

h89h5 retains your Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting obligations.

When the applicable retention period expires, your Personal Data will be securely deleted or irreversibly anonymised. Anonymised, aggregated data (from which no individual can be identified) may be retained indefinitely for statistical and platform improvement purposes.

h89h5 uses cookies and similar tracking technologies to ensure the Platform functions correctly, to protect your session security, and to understand how players interact with our site. We do not use cookies for cross-site advertising or third-party behavioural profiling.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling Strictly Necessary cookies will impair your ability to log in and use the Platform. For guidance on managing cookies in your specific browser, refer to your browser's help documentation.

h89h5 implements a comprehensive set of technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS Encryption on all data transmitted between your device and our servers.
• Encryption at Rest for sensitive data fields including identity document images, financial account details, and KYC records.
• Role-Based Access Controls ensuring that only authorised personnel with a verified business need may access identifiable player data.
• Multi-Factor Authentication required for all internal staff accessing Player data systems.
• Regular Security Audits and penetration testing conducted by independent security specialists.
• Incident Response Procedures — in the event of a data breach that poses a risk to your rights, h89h5 will notify affected Players without undue delay and will take all necessary steps to contain and remediate the breach.
• Staff Training — all h89h5 team members with access to Personal Data receive regular data protection and security awareness training.

While h89h5 takes all reasonable precautions, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your Account login credentials. If you suspect unauthorised access to your Account, contact our support team immediately at [email protected].

As a Player on h89h5, you hold the following rights with respect to your Personal Data. To exercise any of these rights, contact our support team at [email protected] with the subject line "Data Rights Request" and your registered Account username.

• Right of Access: You may request a copy of the Personal Data h89h5 holds about you, along with information about how it is being processed. We will respond within 30 days of receiving a valid request.
• Right to Rectification: If any Personal Data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. For minor corrections (such as updating a phone number), you may do this directly via your Account settings.
• Right to Erasure: You may request the deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (for consent-based processing), or where you object to processing based on legitimate interests. Please note that certain data must be retained for the periods set out in Clause 7 to meet our legal obligations, and erasure requests cannot override these obligations.
• Right to Restriction of Processing: You may request that we restrict the processing of your data in certain circumstances — for example, while the accuracy of data you have contested is being verified.
• Right to Data Portability: Where processing is based on your consent or on contract performance, you may request a copy of your Personal Data in a structured, machine-readable format.
• Right to Object: You have the right to object to processing based on legitimate interests at any time, on grounds relating to your particular situation. You may also object to processing for direct marketing at any time without providing a reason — we will action such requests immediately.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

The h89h5 Platform is strictly intended for adults aged 21 and above. We do not knowingly collect Personal Data from individuals under the age of 21. The minimum age restriction of 21 applies to all players accessing the Platform, regardless of the legal gambling age in any particular jurisdiction.

If h89h5 discovers that Personal Data belonging to a person under the age of 21 has been collected — whether through misrepresentation at registration or any other means — we will immediately:

• Close the associated Account.
• Void all bets and gameplay conducted through that Account.
• Return any deposited Real Money Funds after deducting amounts staked.
• Permanently delete all Personal Data associated with the Account from our systems, subject to any overriding legal retention obligations.

If you believe that a minor may have registered an Account on h89h5, please contact us immediately at [email protected] so we can investigate and take appropriate action without delay.

The h89h5 Platform does not contain links to external third-party websites for promotional or advertising purposes. Any third-party game studios whose products are available through the Platform operate within the h89h5 environment under licence; their game interfaces may be subject to the studio's own privacy terms for data processed server-side by the studio.

h89h5 is not responsible for the privacy practices of any third-party game studio or payment provider. We encourage you to review the privacy policies of any third-party service you use in conjunction with your h89h5 Account — in particular, the policies of your chosen Indonesian bank (such as BCA, BRI, or Mandiri) or e-wallet provider (such as OVO, DANA, or GoPay).

h89h5 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable legal requirements, or the scope of our Services. When material changes are made, we will:

• Update the "Last Updated" date at the top of this page.
• Where practically possible, notify registered Players via email or an in-Platform notification prior to the change taking effect.

Your continued use of the Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you should cease using the Platform and may request Account closure in accordance with the Terms & Conditions.

We recommend reviewing this Privacy Policy at least once every ninety (90) days to stay informed of any updates. The current version is always available at https://h89h5.org/privacy-policy.

If you have any questions, concerns, or complaints about this Privacy Policy or about the way h89h5 handles your Personal Data, please contact us through any of the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 directly through the Platform
• Indonesian-Speaking Agents: Available 08:00 – 24:00 WIB daily
• International Agents: Available 24/7 for all other time zones

For formal data rights requests, please email [email protected] with the subject line "Data Rights Request" and include your registered Account username and a description of your request. We will acknowledge receipt within five (5) business days.

h89h5 is committed to resolving all privacy-related complaints fairly and promptly. If you are not satisfied with our response, you retain the right to escalate your complaint to the appropriate regulatory authority in your jurisdiction.